Frequently Asked Questions
You can find our most frequently asked questions and some topics that you might be curious about here, if you still need help then please contact us at firstname.lastname@example.org.
How long will it take to receive my order?
Dip powder orders are all ready to ship products and will ship within 2-3 business days. For any made to order press ons, the current lead time is 1 week per order (not including shipping time). We only provide shipping with tracking options (with the exception of Basic Sizing Kits), to ensure that all orders can be accounted for.
What locations do you ship to?
We primarily ship to the US, but we do offer shipping options worldwide.
What if my order is damaged, delayed, or lost in transit?
It is very important to me that you are happy with your order. If anything seems off upon receipt of your order, please reach out to us and let us know, so that we can try to help make things right. Electric Violet Nails is not repsonsible for lost packages or damages caused by the shipping carrier, but if there are damages or issues outside of this, please let me know!
For any additional questions, please reach out to us at email@example.com
Our nails are made from high quality products and can be sized to correctly fit your nail beds. No need to struggle with inaccurate sizing or the lack or durability with drugstore tips! You can have customized, salon quality nails right at your fingertips ;)
We offer Sizing Kits for each length and shape. To ensure a great fit, you can purchase a sizing kit and order according to your specific nail sizes. We also offer Ready to Wear Sizing Kits if you'd like to size your nails & wear them right away! Alternately, you may purchase a Ready to Ship set, which will contain 2 of each standard tip, and 4 of each of the most popular sizes.
In order to get the most out of your press on set, prepping your natural nails is key. Be sure to follow the step by step instructions included with each kit. Prep is essential for a long lasting set of fabulous nails! With proper prep and adhesion, press-on nails can last as long as 2-3 weeks.
In this case, we would recommend using sticky tabs to adhere your nails instead of nail glue. These are perfect for anyone who needs to be able to quickly remove nails due to work, etc. To get the best wear with tabs, be sure to follow the prep instructions included with your nails.
With the use of nail tabs, you can absolutely reuse your press on nails! You will need to remove any leftover residue from the nails, which can easily be done by careful using an e-file on the underside of each nail. You can also reuse them using traditional glue if you're able to safetly remove them. Please see our removal instruction highlights for more details.
Each set of press-on nails comes with all of the tools needed to appropriately apply them (buffer, file, alcohol wipe, & cuticle pusher), as well as instructions for application and removal. You can also use a bonding aid if you'd like to ensure extra hold (Young Nails Protein Bond, etc). I highly recommend the Fast Bond Dashing Diva Glue.